Patient Call Center
Virtual Oplossing Healthcare uses innovation and executives to diminish deserting rates and increment first-call goals. Regardless of whether we’re handling an installment, booking arrangements, or tending to an equilibrium request, our call community delegates give a client-centered methodology leaving patients feeling regarded. The Virtual Oplossing Healthcare best in class patient call community in Manila, Philippines handles medical services requests only. We offer the state-of-the-art framework expected to deal with weighty call traffic and oversee call volume tops and valleys easily. Experienced medical care charging staff gives fast goals to patient issues and inquiries.
Our Patient Call Center Solutions Include:
- Detailed study of the client’s call patterns, conducted by Virtual Oplossing Healthcare transition managers, including a “reason for call” analysis to identify automation opportunities.
- Implementation of interactive voice response (IVR) to handle simple queries such as balance inquiry and statement requests.
- Implementation of a patient portal to automate credit card payments.
- Flex-staffing to manage peaks and valleys in call volumes.
- Staffing analysis using Erlang-C model.
- Extended operating hours to manage all U.S. time zones with live operators and an after-hours voice mail system.
- Implementation of real-time call management and reporting solution.