Our Patient Call Center Solutions Include:
- Detailed study of the client’s call patterns, conducted by Virtual Oplossing Healthcare transition managers, including a “reason for call” analysis to identify automation opportunities.
- Implementation of interactive voice response (IVR) to handle simple queries such as balance inquiry and statement requests.
- Implementation of a patient portal to automate credit card payments.
- Flex-staffing to manage peaks and valleys in call volumes.
- Staffing analysis using Erlang-C model.
- Extended operating hours to manage all U.S. time zones with live operators and an after-hours voice mail system.
- Implementation of real-time call management and reporting solution.